Shipping
Delivery Times
All orders are shipped from international warehouses. Estimated delivery is 7–21 business days from the date of dispatch, depending on your location within Europe. Spain and major EU countries typically fall within the lower end of this range.
Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays and customs processing.
Order Processing
Once you place your order, we prepare it for dispatch within 1–3 business days. You will receive a confirmation email immediately after purchase and a separate shipping notification once your order is on its way.
Shipping Cost
We offer free shipping on all orders — no minimum purchase required.
Order Tracking
A tracking number will be sent to your email address once your order has been dispatched. You can use this number to monitor your shipment's progress through the carrier's website.
If you have not received a tracking email within 5 business days of placing your order, please contact us at neatzoshop@outlook.com.
Customs & Import Duties
Orders are shipped from overseas warehouses and may pass through customs upon arrival in the EU. For orders with a value above €150, EU customs regulations may apply and import duties or VAT may be charged by your country's customs authority.
Any customs fees or import duties are the responsibility of the customer. Neatzoshop has no control over customs clearance timelines or charges, and we are unable to predict or cover these costs. If you have questions about import regulations in your country, we recommend contacting your local customs authority before ordering.
Customs delays are outside our control and are not grounds for a refund of shipping costs.
Returns & Refunds
14-Day Right of Withdrawal
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 calendar days of receiving your order — no reason needed. To exercise this right, contact us within the 14-day window at neatzoshop@outlook.com before returning any item.
Return Conditions
- Items must be unused and in their original packaging
- All original accessories, manuals, and components must be included
- Items showing signs of use, damage caused by the customer, or missing parts may not be accepted
How to Start a Return
To initiate a return, email us at neatzoshop@outlook.com with your order number and the reason for the return. We will respond within 2 business days with instructions on where and how to send the item back.
Please do not send items back without contacting us first — returns sent without prior authorisation may not be processed.
Return Shipping Costs
| Situation | Who pays return shipping |
|---|
| Change of mind / Right of Withdrawal | Customer |
| Item is defective or damaged on arrival | Neatzoshop |
| Wrong item received | Neatzoshop |
For defective or incorrect items, we will provide a prepaid return label or reimburse reasonable return postage costs upon confirmation.
Refunds
Once we have received and inspected the returned item, we will process your refund within 14 days. Refunds are issued to the original payment method used at checkout.
For defective or wrong items, you may choose between a full refund or a replacement — whichever you prefer. We will cover all associated return costs in these cases.
Non-Returnable Items
- Items that have been used or damaged after delivery
- Items returned more than 14 days after delivery without prior agreement
- Items returned without original packaging or with missing components
Contact Us
For any questions about your order, shipping, or a return, reach us at neatzoshop@outlook.com. We aim to respond within 1–2 business days.
