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Legal

Privacy Policy

Privacy Policy

At Neatzoshop, we respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website neatzoshop.com and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Data Collection & Usage

We collect several types of information from and about users of our Website, including information by which you may be personally identified, such as name, postal address, e-mail address, and telephone number. This information is collected:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site.
  • From third parties, for example, our business partners.

Cookies and Tracking Techniques

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including details of your visits to our Website and information about your computer and internet connection.

User Rights & GDPR Compliance

In accordance with GDPR, users located in the EU have specific rights regarding their personal data:

  • The right to be informed about the collection and use of personal data.
  • The right of access to personal data.
  • The right to have inaccurate personal data rectified.
  • The right to have personal data erased (the 'right to be forgotten').

Shipping & Returns

Shipping Times & Orders

We strive to process and ship all orders within 1-3 business days. Delivery times vary depending on your location, but typical shipping times are 5-10 business days for standard delivery within the EU and international shipping.

Returns & EU Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

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Help Center

Frequently Asked
Questions

Shipping

We ship worldwide and delivery typically takes 14 business days. During peak periods like holidays or Chinese New Year, add 4–7 extra days.

All orders ship from our fulfillment partner's warehouse. We currently ship to most countries worldwide.

Shipping is free on all orders.

Yes — once your order ships you'll receive a tracking number by email so you can follow your package every step of the way.

Orders

You can cancel or change your order within 24 hours of placing it. After that, it may already be processing. Contact us via chat and we'll do our best to help.

We accept all major credit and debit cards, PayPal, and other secure payment methods at checkout.

If your order hasn't arrived within 20 business days, contact us via the chat on our site and we'll sort it out immediately.

Returns & Refunds

We accept returns within 30 days of delivery for items that are unused and in original condition. Contact us via chat to start a return.

Refunds are processed within 5–7 business days once we confirm the return.

We're sorry to hear that. Contact us via chat with a photo of the damaged item and we'll send a replacement or issue a full refund immediately.

Products

Most of our smart home products are compatible with Alexa and Google Home. Check the individual product page for compatibility details.

Yes — all products come with a 1-year warranty against manufacturing defects.

Legal

Privacy Policy

Last updated: July 12, 2026  •  Governing law: Spain / EU GDPR

1. Who We Are

Neatzoshop operates the online store at neatzoshop.com, selling smart home gadgets to customers across the EU and beyond. Contact us for privacy matters at neatzoshop@outlook.com.

2. Data We Collect

  • Identity data: name, billing and delivery address
  • Contact data: email address, phone number (if provided)
  • Order data: products purchased, order amounts, payment method type, order history
  • Technical data: IP address, browser type, operating system
  • Usage data: pages visited, products viewed, navigation behaviour
  • Cookie data: data collected via cookies and similar tracking technologies

We do not collect full payment card numbers — payments are handled securely by our payment processors.

3. How We Use Your Data

PurposeLegal basis
Processing and fulfilling ordersPerformance of a contract
Sending order confirmations and updatesPerformance of a contract
Customer supportLegitimate interests
Fraud preventionLegitimate interests
Email marketing (with consent)Consent — withdraw anytime
Improving our websiteLegitimate interests
Complying with legal obligationsLegal obligation

4. Third Parties We Share Data With

  • Wix.com Ltd. — our website platform. See Wix Privacy Policy.
  • Zendrop / CJDropshipping — our fulfilment partners. Your name and shipping address are shared solely to deliver your order.
  • Payment processors — PCI-DSS compliant; your full card details are never shared with us.
  • Shipping carriers — your name and address are shared to deliver your parcel.

We do not sell your personal data to third parties.

5. Cookies

We use essential, functional, analytics, and marketing cookies. Essential cookies are always active. All other cookies require your consent, which you can manage via our cookie banner or by contacting neatzoshop@outlook.com.

6. Your GDPR Rights

  • Access — request a copy of your data
  • Rectification — correct inaccurate data
  • Erasure — ask us to delete your data
  • Restriction — pause processing in certain circumstances
  • Portability — receive your data in a machine-readable format
  • Object — object to processing based on legitimate interests or for direct marketing
  • Withdraw consent — withdraw consent for marketing at any time

To exercise your rights, email neatzoshop@outlook.com. If unsatisfied, you may contact the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.

7. Data Retention

  • Order data: 7 years (legal obligation)
  • Account data: duration of account + 1 year after closure
  • Marketing data: until you unsubscribe or withdraw consent

8. Contact

Email: neatzoshop@outlook.com  •  Website: neatzoshop.com  •  Governed by Spanish law and EU GDPR.

Legal

Terms & Conditions

Last updated: July 12, 2026  •  Governing law: Spain

1. Acceptance of Terms

By accessing neatzoshop.com and placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use our store.

2. Products and Pricing

  • All prices are in Euros (EUR) and inclusive of applicable VAT unless stated otherwise.
  • Prices may change without notice. The price at time of order applies to your purchase.
  • Product images are for illustration purposes and may differ slightly from the actual product.
  • We reserve the right to limit quantities or refuse orders at our discretion.

3. Order Process and Fulfillment

When you place an order you are making an offer to purchase. Your order is confirmed when you receive an order confirmation email. Orders are fulfilled through our third-party dropshipping partners (Zendrop / CJDropshipping). We remain responsible for ensuring your order reaches you. If a product becomes unavailable after ordering, we will notify you and offer a refund or alternative.

4. Shipping

  • Shipping is free on all orders.
  • Standard delivery: approximately 14 business days from order confirmation.
  • Delivery times may vary due to customs, peak periods, or factors outside our control.
  • You will receive a tracking number by email once your order is dispatched.

5. Returns and Right of Withdrawal

30-Day Return Policy: Return any unused product in original packaging within 30 days of receipt.

EU 14-Day Right of Withdrawal: EU consumers may withdraw from a purchase within 14 calendar days of receiving their order, without giving any reason. To withdraw, contact us at neatzoshop@outlook.com with your order number.

Refunds are processed within 14 days of receiving the returned item, to the original payment method. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

6. Defective or Incorrect Items

If you receive a defective or wrong item, contact us immediately at neatzoshop@outlook.com. We will arrange a replacement or full refund at no extra cost.

7. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages. Our total liability shall not exceed the amount paid for the relevant order. Nothing in these terms limits your statutory consumer rights under Spanish or EU law.

8. Intellectual Property

All content on neatzoshop.com — text, images, logos, and design — is owned by or licensed to Neatzoshop and protected by intellectual property laws. Reproduction without written permission is prohibited.

9. Governing Law and Disputes

These Terms are governed by the laws of Spain and applicable EU regulations. Disputes are subject to the jurisdiction of Spanish courts, without prejudice to your consumer rights in your EU country of residence. EU ODR platform: ec.europa.eu/consumers/odr

10. Contact

Email: neatzoshop@outlook.com  •  Website: neatzoshop.com

Why Neatzo

Secure Payment
SSL encrypted
Free Shipping
On all orders
30-Day Returns
Hassle-free
About Us · Contact · Privacy Policy · Terms & Conditions · Shipping & Returns

Store Policies

Shipping & Returns

Last updated: July 14, 2026  •  Questions? neatzoshop@outlook.com

Shipping

Delivery Times

All orders are shipped from international warehouses. Estimated delivery is 7–21 business days from the date of dispatch, depending on your location within Europe. Spain and major EU countries typically fall within the lower end of this range.

Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays and customs processing.

Order Processing

Once you place your order, we prepare it for dispatch within 1–3 business days. You will receive a confirmation email immediately after purchase and a separate shipping notification once your order is on its way.

Shipping Cost

We offer free shipping on all orders — no minimum purchase required.

Order Tracking

A tracking number will be sent to your email address once your order has been dispatched. You can use this number to monitor your shipment's progress through the carrier's website.

If you have not received a tracking email within 5 business days of placing your order, please contact us at neatzoshop@outlook.com.

Customs & Import Duties

Orders are shipped from overseas warehouses and may pass through customs upon arrival in the EU. For orders with a value above €150, EU customs regulations may apply and import duties or VAT may be charged by your country's customs authority.

Any customs fees or import duties are the responsibility of the customer. Neatzoshop has no control over customs clearance timelines or charges, and we are unable to predict or cover these costs. If you have questions about import regulations in your country, we recommend contacting your local customs authority before ordering.

Customs delays are outside our control and are not grounds for a refund of shipping costs.

Returns & Refunds

14-Day Right of Withdrawal

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 calendar days of receiving your order — no reason needed. To exercise this right, contact us within the 14-day window at neatzoshop@outlook.com before returning any item.

Return Conditions

  • Items must be unused and in their original packaging
  • All original accessories, manuals, and components must be included
  • Items showing signs of use, damage caused by the customer, or missing parts may not be accepted

How to Start a Return

To initiate a return, email us at neatzoshop@outlook.com with your order number and the reason for the return. We will respond within 2 business days with instructions on where and how to send the item back.

Please do not send items back without contacting us first — returns sent without prior authorisation may not be processed.

Return Shipping Costs

SituationWho pays return shipping
Change of mind / Right of WithdrawalCustomer
Item is defective or damaged on arrivalNeatzoshop
Wrong item receivedNeatzoshop

For defective or incorrect items, we will provide a prepaid return label or reimburse reasonable return postage costs upon confirmation.

Refunds

Once we have received and inspected the returned item, we will process your refund within 14 days. Refunds are issued to the original payment method used at checkout.

For defective or wrong items, you may choose between a full refund or a replacement — whichever you prefer. We will cover all associated return costs in these cases.

Non-Returnable Items

  • Items that have been used or damaged after delivery
  • Items returned more than 14 days after delivery without prior agreement
  • Items returned without original packaging or with missing components

Contact Us

For any questions about your order, shipping, or a return, reach us at neatzoshop@outlook.com. We aim to respond within 1–2 business days.

About

About Us

At Neatzo, we believe the products you use every day should actually make your life better. We source smart home gadgets and everyday-life products that are practical, well-designed, and genuinely useful — not just another thing to add to a drawer.

We handpick everything in our catalog with one standard: if it doesn't make a real difference, it doesn't make the cut. From home automation to smarter daily routines, every product we carry is chosen because it works.

We ship across Europe with speed and care, because getting your order to you quickly and in perfect condition isn't a bonus — it's the baseline. If something's not right, our team is here to make it right.

Neatzo exists for people who want to live and work a little smarter. Simple as that.

Contact

Get in Touch

Got a question about an order, need help with a product, or just want to get in touch? Our team is here for you.

Email us

neatzoshop@outlook.com

We'll get back to you as soon as possible.